terms & conditions

I shall be continuing with the protocols listed below,  in conjunction with the previous Government & Industry Guidance, in order to allow me to make my visits as risk free and as safe as possible for both my clients and me.

Please read through the following:-

- Home visits will take place as detailed below & on the morning of each visit 

I shall take a Lateral Flow Test. 

- Appointments conducted Outside - these will be heavily reliant on the weather and reliant on my owners to be accommodating/flexible when booking.

- Appointments held Inside -  these will require me to wear full protective clothing i.e. mask,  tunic, over trousers, shoe coverings and conducted in a well-ventilated room.  

- Social Distancing – a minimum of 2 meters to be kept between owners and myself.  If there is a need to be less than 2m apart, I ask that the owner also wears a mask in this circumstance.

- I will wash my hands and put on gloves prior to leaving home, 

which I will then remove prior to the massage.

- I will bring my own BioThane lead (if required) and ask that your dog wear a fixed collar.

- Only one member of the household to attend the appointment.

- Each home visit will be assessed individually with pre-appointment screening and I will clarify with owners as to their medical status with regard to Covid-19 pre-appointment.

- I will discuss any change in conditions & obtain the dog’s case history pre-appointment and sign the declarations on your behalf.

- Home visits will not be consecutive. 

- Payment for my services would preferably be via Bank Transfer. I will accept a Cheque or Cash but only in an envelope. 

This is not definitive list and of course will subject to change as guidance dictates.

Thank you for your cooperation.

Please feel free to contact me if you have any questions or concerns.

I am required to gain clearance from your Vet in order to adhere to the Veterinary Surgeons Act 1966.

This to establish that massage will be appropriate for your dog and

will be required prior to confirming an appointment.

It is a free and easy process that I carry out on your behalf, so please phone or drop me an email to start the ball rolling...

If your dog has an illness/injury prior to a pre-arranged booking, 

you must inform me as soon as possible. 

 I will then liaise with your Vet to establish whether a massage is still appropriate.

I am covered by the relevant Insurance through Balens Specialist Insurance.